At Dalzells Carpets we use our own delivery teams and vehicles to deliver more than 95% of Orders!
This really makes a difference to our customers and sets us apart from the rest; it means that the job is done right, done once and you get the service you deserve.
Ten Point Delivery Commitment
Our ten-point delivery commitment explains exactly how we keep getting it right. Delivery isn’t the end of our customer service. In many ways what sets us apart from the rest is how we look after our customer service past this stage. Still, it’s vital we get it right first time, every time.
Here's How:
- Free Delivery* – Anywhere in Northern Ireland and Counties Dublin, Meath, Louth, Kildare, Cavan and Monaghan in Ireland
- Free Unpack and Set-up – If you want, we’ll unpack your carpet and take away all the rubbish for recycling too (within free delivery zone)
- Anywhere – We offer a delivery service throughout the rest of Ireland at a very reasonable rate of £49.99 (€57.92)
- Prompt – You can expect your delivery within 3 working days (stock items). Often it’s sooner!
- Delivery window – Our drivers will Text or call you when they’re on way to you
- Saturdays – We won’t charge you extra for a Saturday delivery, unlike our competitors
- Double check – We will check the carpet with you to ensure it’s what you ordered and that it’s in good condition (within free delivery zone)
- One delivery – You can expect all your goods to arrive together, no hassle
- We’re flexible – if you have an unusual request please let us know, we will do our best to help
- Click & Collect – Can’t wait? Stock items are available for same day collection from our warehouse
* Please note that deliveries can only be made to the cardholders address for telephone or online sales.
If your carpet is being professionally fitted by our team, the fitter will usually bring the carpet with them on the day of installation. For larger orders involving multiple rolls, the carpet may be delivered separately by our delivery team, as our vehicles can accommodate larger loads than standard fitting vans.
If fitting is not included, we will discuss the most suitable delivery location with you. Where possible, carpets are delivered to the room in which they will be installed or to an adjacent area. However, for larger rolls, a garage or other suitable space may be recommended, particularly where the carpet will need to be cut prior to fitting.
Our team will always work with you to ensure delivery is practical and convenient, taking into account the size of the order and the layout of your home.
Delivery FAQs
We have listed below some of the most frequently asked questions related to our delivery service, if you question is not answered here please do not hesitate to Contact Us.
No problem, we realise that there’s a range of reasons as to why you might have to delay your delivery. We’ll take care of it.
We will call or text you on the day to ensure you are there and to give you an approximate delivery window. If for some reason you can’t be there we may leave your bed in an agreed safe place or with neighbours. If we can’t, we will arrange a new time with you although we reserve the right to charge you for this. See our Terms and Conditions.
You can as long as your flooring hasn’t already been dispatched – we’re pretty quick!
We offer a room-of-choice delivery service for large, bulky items such as carpets. Please inform us in checkout if you need this.
We don’t currently provide this service. Your local Council does though with fees as low as £5
Due to health and safety concerns for our delivery teams they can only deliver up to three flights of stairs. If you live above this level please ensure a suitable convenient elevator will safely accommodate the delivery items. Please ensure that you have measured all access space, including lifts, stairways, and door frames, to avoid disappointment on the day of delivery. Information relating to access should be shared with our team in advance of delivery via email or 028 3755 1260 as soon as possible after placing your order.
Please provide us with any information that restricts vehicle access, parking or temporary road restrictions, that would be helpful for our delivery team. To do this please contact our sales team via email or 028 3755 1260, and they will be happy to help.
Before delivery we would be grateful, and would recommend measuring all entrance doors, hallways, staircases (lifts if applicable) and designated rooms of choice to ensure that the product can enter in and through the property. Please be mindful of any low ceilings. On the day of delivery, please ensure all walkways are clear and any items are removed (e.g., photographs, ornaments, lamps, picture frames, and low hanging lights…).
If for some reason you request this your card will be refunded within two working days. It may though take longer to appear on your statement as this is dependent on your card issuer. If your goods have already been dispatched to an area outside the free delivery zone you may still be charged for the delivery.
We’re happy to exchange a product within 14 days of purchase provided the goods are as dispatched; Still in their original packing and have not been used or damaged by the customer. It is your responsibility to check the Goods on delivery. In the case of carpets and flooring, if the packaging has been unsealed, for reasons of health and hygiene these items by their nature cannot be returned unless faulty.
This is where customer service really starts. Just call us on +44 (0) 28 3755 1260 and we’ll resolve your problem over the phone or we’ll arrange for the manufacturer’s independent inspector to visit you and arrange a quick resolution.
The length of your warranty is listed in the product description. Typically this is one year but in many cases this is five years or even as long as ten years in some cases. The manufacturer’s warranty is in addition to your consumer rights under the Sales of Goods Act. In most cases we can provide our customers with replacement receipts should they require them.